Overview

There are rules and regulations for just about everything you do in hospitality, for example, the way you accept bookings, process payments, protect the welfare of customers, prepare meals, employ staff and advertise services. The list goes on and on. Think of any function performed in hospitality and you can be sure that there is a law or regulation dictating how that function must be carried out in the workplace.

Does this mean you need to be a lawyer to manage a hospitality establishment? Certainly not, but it does mean you need to have a detailed understanding of the law and where to source information that impacts on your establishment’s compliance with legal and licensing requirements.

Ignorance is no excuse. You must accept responsibility for keeping up-to-date with the legal requirements of your business. Failure to do so could result in hefty fines and legal action being taken against you, your staff and the establishment.

In this unit you will learn how to:

• Research the legal information required for business compliance
• Ensure compliance with legal requirements
• Update legal knowledge.