Overview

Maintaining correct staffing levels in a retail environment is crucial. Too many staff and profits are quickly eaten away. Too few staff and potential sales are lost. Finding the right level of staff for any given time and day of the week is a challenging and time consuming task for any supervisor.

Monitoring and organising staffing levels is part of the supervisory functions of planning, organising and controlling.

In this section we learn how to prepare a staff roster and organise staff so they are available when you need them.

In this unit you will learn how to:

• Monitor and organise staffing levels
• Inform team members
• Coach on the job
• Motivate the team
• Maintain staffing records.