Overview

People tend to become extremely upset when they do not receive their due employment entitlements and benefits, or they believe they are being treated unfairly in this regard.

There is always a flow-on effect in the workplace when industrial relations issues arise. Quality of work and productivity is affected, as is teamwork and team morale.

In this section you will learn how to interpret and apply the award or enterprise agreement to prevent these unwanted situations from arising.

In this unit you will learn how to:

• Identify the Awards and agreements
• Identify and minimise potential industrial problems
• Implement dispute settlement procedures.