Overview

Why does your workplace always use the same fruit and vegetable supplier? What influences your business decisions; is it based solely on the quality of the supplier’s products and services? Or is the relationship you have with that business also a major factor - your belief in their ability to deliver what you want, when you want it, their no-fuss attitude, and obvious desire to help you and your business succeed?

In today’s competitive environment, a business must follow every avenue available to ensure success. Hospitality businesses are dependent on developing relationships with their customers and clients, to ensure they not only return, but will spread the word about how fantastic their business is. An establishment cannot survive without a successful relationship with the people who support their business, such as suppliers, contractors, and staff.

Even with the best products and business practices, strong relationships are needed for continued success in the marketplace. A strong relationship is based on trust and goodwill, understanding the needs of others, and negotiating contracts that benefit all parties.

In this unit you will learn how to:

• Build business relationships
• Conduct negotiations
• Make formal business agreements
• Foster and maintain business relationships.