Overview

Many managers are likely to cringe at the thought of having to run performance appraisals, and because of the poor way that some managers conduct them, it is not surprising that many staff would rather visit the dentist!

It is true that monitoring staff performance is time consuming. It does require a lot of planning and the completion of paperwork, but as you will soon learn, it is more than worth it.

Establishments that run effective performance management systems enjoy the benefits of improved communication between management and employees, greater staff retention, increased productivity, motivation and team work.

One of the primary reasons why employees walk out of establishments is because they lack feedback and guidance and/or feel undervalued. An effective performance appraisal system will ensure that this does not happen in your workplace.

In this unit we will discuss how to monitor everyday staff performance and establish an effective performance management system. If you have had negative experiences with performance appraisals in the past, your opinion is just about to change for the better.

In this unit you will learn how to:

• Monitor staff performance and provide feedback
• Recognise and resolve performance problems
• Implement performance management systems.