Overview

Think for a moment about some of the challenges you face working with people from your own culture. You may face difficulties in understanding their logic, ideas, personal differences and work ethics. These things can be a greater challenge when you are dealing with colleagues and customers from another culture.

The aim of this unit is to develop your cultural awareness so you can communicate with people from other cultures in a clear, respectful and courteous manner.

Since we live in a multicultural society, having a general knowledge of different cultures can help in creating a harmonious working environment. This will help you meet your customers’ needs and expectations.

In this unit you will learn how to:

• Communicate with customers and colleagues from diverse backgrounds
• Address cross-cultural misunderstandings